Frequently Asked Questions

What Shipping Methods Are Available?

The Customer collects the goods from the sales office
of Hexatronic OÜ. The Customer will pay for the goods and services in cash or by
payment card upon receiving the goods or will make a prepayment by bank transfer.

The goods are sent by SmartPost to the parcel terminal
of the Customer’s preference. A prepayment by bank transfer in the full sum
must be made for the goods. Size and weight restrictions apply to the goods
sent by SmartPost (How to send and receive by smartpost).

Outside of Estonia, the goods will be delivered by DHL

How Long Will it Take To Get My Package?

Domestic deliveries generally reach the
destination specified by the Customer within 2–3 working days after entry into
force of the sales contract.

Outside of Estonia, the goods are delivered
depending on the selected delivery method and the delivery time is displayed
after selecting the delivery method upon formalising the order, unless agreed
otherwise in advance.

For goods that are not immediately available
from the warehouse, the delivery method and time will be agreed with the Customer

How Do I Track My Order?

You can track the order from the menu item
“Track Your Order”. Clicking on it will open the page where

you must enter your Order ID in the box below and press the “Track”
button. Order ID was given to you on your receipt and in the confirmation email
you should have received. Next, click on the “Track” button to
get information about the current state of your shipment.


How Do I Place an Order?

To order goods, the desired goods must be added to
cart. To place the order, the required fields must be filled in and the
preferred delivery method must be selected. Then, the total amount of the order
will be displayed on the screen which can be paid through a Make Commerce bank
link, by credit card, or by using the PayPal payment solution.

The sales contract between the Seller and the Customer
will enter into force upon receipt of the amount payable through the Online Store
on the Seller’s bank account.

If the ordered goods cannot be delivered due to
shortage or any other reason, the Customer will be notified thereof as soon as
possible, and the amount paid (incl. the delivery fee) will be refunded to the Customer
immediately but not later than within 14 days after receipt of the respective

How Should I to Contact if I Have Any Queries?

In order to return the goods, the Customer must submit
an application for withdrawing from the purchase by using the form found here: the
Consumer’s application for withdrawal;
and e-mail the application to e-mail
within 14 days after receiving the goods.

In the event of finding deficiencies, the Customer may contact the Seller within 2
months by sending an e-mail to

Any complaints against the Online Store should be sent to the e-mail address of the
Online Store

In all other cases Customer may contact the Seller by sending an e-mail to, or call to phone number +372 6996 760

Do I Need an Account to Place an Order?

NO. It is also possible to buy without registering.