Privacy Policy

This Agreement was last modified on 26 January 2018.

Baltronic OÜ is committed to protecting the privacy of its customers and users. Accordingly, we have prepared the principles of this Privacy Policy, which deal with collecting, using, publishing and storing customer data. Our activities on the internet are in line with all relevant activities and the relevant European Union and Republic of Estonia legislation.

Processing of personal data

The controller of the personal data of the Online Store Fiberoptics24.eu (hereinafter referred to as the Online Store) is Baltronic OÜ, registry code 10729558, located at Veerenni 52, 11313 Tallinn, Estonia, phone +3726996790 and email [email protected]

What personal data are processed?

We are processing:

  • name, phone number and email address;
  • delivery address;
  • cost of goods and services and data related to payments (purchase history);
  • customer support data.

Collection of other data

We also collect non-personalized data – data that cannot be associated with one specific person.
(for example, language preference and location). We may also collect customer activity information on our website. These data will be aggregated and used for the purpose of providing better information to and to know which part of products and services are most interesting to our customers. Aggregate data should be treated as non-personalized data in this privacy policy.

Why personal data are processed?

Personal data are used to manage the customer’s orders and deliver goods.
Purchase history details (date of purchase, goods, quantity, customer’s data) are used for preparing summaries of goods and services purchased and for analysing customer preferences.
Personal data such as email, phone number and the customer’s name are processed to handle any issues relating to the provision of goods and services (customer support).
The IP address or other web identifiers of a user of the Online Store are processed for the provision of the Online Store as an information society service and for web use statistics.

Legal grounds

Personal data are processed for the purpose of performing a contract concluded with the customer.
Personal data are processed for performing legal obligations (such as accounting and the settlement of consumer complaints).

Recipients of personal data

Personal data are transmitted to the customer support of the Online Store for managing purchases and purchase history and for settling any problems that the customers may have.
The name, phone number and email address are transmitted to the transport service provider selected by the customer. When the goods are delivered by a courier, the customer’s address is also transmitted together with the contact details.

If the accounts of the web shop are kept by a service provider, the personal data are transmitted to the service provider for performing accounting operations.
Personal data may be transmitted to IT service providers if this is necessary for ensuring the functionality of the Online Store or for data hosting.

Security and access to data

Personal data are stored in the servers which are located on the territory of a member state of the European Union or states of the European Economic Area. Data may be transferred to the countries whose data protection levels have been assessed as adequate by the European Commission and to the companies in the USA who have joined the Privacy Shield framework.
Personal data can be accessed by the staff of the Online Store in order to settle technical issues related to the use of the Online Store and to provide customer support.
The Online Store takes appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.
Personal data are transmitted to the data processors of the Online Store (such as the providers of transport and data hosting services) and processed under contracts concluded between the Online Store and the processors. The processors must ensure appropriate safeguards when processing personal data.

Access to and rectification of personal data

Personal data can be accessed and rectified in the user profile of the Online Store. When a purchase has been made without a user account, personal data can be accessed through customer support email [email protected]

Withdrawal of consent

Where personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw his/her consent by notifying customer support by email [email protected]

Storage

Personal data are erased upon the closure of a customer account of the Online Store, unless the storage of the data is necessary for accounting purposes or for the settlement of consumer disputes.
For online purchases made without a customer account, the purchase history is stored for three years.
In the event of disputes concerning payments and consumer disputes, the personal data are stored until the claim is satisfied or until the end of the limitation period.
Personal data needed for accounting purposes are stored for seven years.

Erasure

For the erasure of the personal data, customer support must be contacted via email [email protected] requests of erasure are responded to no later than within one month and the period of erasure shall be specified.

Transmission

Requests to transmit personal data submitted via email are responded to within one month. Customer support identifies the person and indicates what personal data are to be transmitted.

Direct marketing messages

Email address and phone number are used for sending direct marketing messages if the customer has given the respective consent. If the customer does not want to receive direct marketing messages, the customer should select the relevant link at the footer of the email or contact customer service.
Where personal data are processed for direct marketing purposes (profiling), the customer has the right to object at any time both to the initial and further processing of his/her personal data, including profiling related to direct marketing by notifying customer support thereof via email

Dispute resolution

Disputes concerning the processing of personal data are settled through customer support email [email protected] The supervisory authority is the Estonian Data Protection Inspectorate ([email protected]).