Return Policy

The Consumer’s right to withdraw from the order

After receiving the goods, the Customer may withdraw from the sales contract entered into at the Online Store within 14 days. Pursuant to the terms and conditions specified in subsection 53 (4) of the Law of Obligations Act, the Consumer may not withdraw from the contract within 14 days if the object of the contract is delivery of goods manufactured taking into account the personal needs of the consumer, e.g. optical cables which are manufactured specifically based on the dimensions provided by the Customer or in another manner or under other conditions requested by the Customer.

In order to use the 14-day right to return the goods, the Customer may not use the goods in any other way than is necessary for determining the nature, features, and functioning of the goods in the manner permitted for testing the goods in a physical store.

If the goods have been used for any other purposes than for determining the nature, features, or functionality thereof or if there are signs of use or wear and tear on the goods, the Seller may reduce the amount of the refund based on the extent of the deterioration of the value of the goods.

In order to return the goods, the Customer must submit an application for withdrawing from the purchase by using the form found here: the Consumer’s application for withdrawal; and e-mail the application to e-mail info.ee@hexatronic.com within 14 days after receiving the goods.

The cost of returning the goods will be covered by the Customer, unless the goods are returned due to noncompliance of the returned goods with the order (e.g. incorrect or defective goods).

The Consumer must return the goods within 14 days after submitting the application or provide proof to the Seller that they have handed over the goods to the carrier for delivery to the Seller within the above mentioned period.

Having received the returned goods, the Seller will refund to the Customer all payments made by the Customer based on the contract immediately, but not later than within 14 days after the date on which the application for withdrawing from the order was received.

The Seller may refrain from refunding until the goods which constitute the object of the sales contract have been returned or until the Customer has provided proof of having returned the goods, depending on which occurs sooner.

If the Customer has explicitly selected a delivery method other than the cheapest regular delivery method offered by the Online Store, the Seller will not be required to refund to the Customer the expenses which exceed the costs related to regular delivery.

The Seller may withdraw from the sales contract and request returning of the goods by the Customer if the price of the goods specified in the Online Store is erroneously significantly lower than the market price of the goods.

The right to submit claims

The Seller will be held liable for noncompliance of the goods sold to the Customer to the terms and conditions of the contract or for any deficiencies which were present upon handing over the goods and are found within up to 2 years after handing over of the goods to the Customer.

In the event of finding deficiencies, the Customer may contact the Seller within 2 months by sending an e-mail to info.ee@hexatronic.com.

The Online Store will respond to the claim submitted by the Customer in writing or in a format which can be reproduced in writing within 15 days.

The Seller will not be held liable for any deficiencies which arise after delivery of the goods to the Customer or resulting from improper handling of the goods or improper storage, negligence, repairs, changes or accidents by the Customer.

If the goods purchased from the Online Store have any deficiencies which the Seller is held liable for, the Seller will repair or replace the goods which have deficiencies. If the goods cannot be repaired or replaced, the Seller will refund to the Customer all fees arising from the sales contract.