Terms and conditions of sales and use for consumers

This Agreement was last modified on 16 September 2022.

The owner of the online store Fiberoptics24.eu (hereinafter referred to as the Online Store) is Hexatronic OÜ (registry code 10729558; hereinafter referred to as the Seller), seat Veerenni 52, 11313 Tallinn, Estonia, tel +372 699 6790 and e-mail estonia@hexatronic.com

General provisions

These terms and conditions of sales and use for consumers of the Online Store (hereinafter referred to as the Terms and Conditions of Use) only apply to the customers who are private persons (hereinafter referred to as the Customer or the Consumer). There are separate terms and conditions of sales and use of the Online Store applicable to the customers who are legal persons.

Upon making a purchase, the Customer confirms that they have familiarized themselves with the Terms and Conditions of Use and the privacy policy published by the Seller in the Online Store (hereinafter referred to as the Privacy Policy) and agree with and consent to these documents.

The Seller may amend or complement the Terms and Conditions of Use and the Privacy Policy. Amendments to the documents will be published on the website of the Online Store. The new rules will enter into force after publishing thereof on the website of the Online Store.

The Seller has the right and duty to send to the Customer information about their order by e-mail and/or text messages. In all cases and activities, the Customer will be responsible for ensuring that they have provided their accurate details to the Seller.

Validity of the sales contract, information about the goods and prices

The terms and conditions of sales apply to purchasing items, products, and goods (hereinafter referred to as the goods) from the Online Store.

The prices of the goods sold at the Online Store are specified next to the goods.

The prices provided next to the goods are in euros and not include value added tax.

The Seller reserves the right to changes the prices in the price list without separately notifying the Customer thereof.

Delivery fee will be added to the price.

The amount of the delivery fee will depend on the delivery address and the method of delivery.

The amount of the delivery fee will be displayed to the Customer upon placing the order.

The information about the goods can be found in the Online Store directly next to the specific goods.

Placing of orders

To order goods, the desired goods must be added to cart. To place the order, the required fields must be filled in and the preferred delivery method must be selected. Then, the total amount of the order will be displayed on the screen which can be paid through a Make Commerce bank link, by credit card, or by using the PayPal payment solution.

The sales contract between the Seller and the Customer will enter into force upon receipt of the amount payable through the Online Store on the Seller’s bank account.

If the ordered goods cannot be delivered due to shortage or any other reason, the Customer will be notified thereof as soon as possible, and the amount paid (incl. the delivery fee) will be refunded to the Customer immediately but not later than within 14 days after receipt of the respective notice.

Payment in cash

The Customer can pay for the goods ordered in cash or by card at the store at the company’s office at Veerenni 52, 11313 Tallinn, Estonia. We are open on working days from 8.30 a.m. to 4.30 p.m.

Further information about our location can be found from the section Contact. In order to pay in cash, the Customer must write down the number of the order after placing the order and state the number to make the payment.

Online payment

When ordering goods from the Online Store, it is possible to select a bank link as a method of payment. The website of the Online Store includes the most common bank links used in Estonia, Latvia, Lithuania, and Finland. When the order has been placed at the Online Store, the Customer is redirected to the internet bank of their choice where a pre-filled payment order is displayed. The Customer will be deemed to have completed placing the order after confirming the payment.

Payment by VisaCard, MasterCard, and Maestro credit cards.

When ordering goods from the Online Store, it is possible to select payment by credit card as the payment method. We only accept VisaCard, MasterCard, and Maestro credit cards. The amount will be deducted from the card in euros. To pay by credit card, the Customer must enter the following details:

1. the credit card number;

2. the date, month, and year of expiry of the credit card;

3. the verification code (CVV code) which consists of 3 digits and can usually be found from the signature side of the credit card.

Payment through the PayPal system

When ordering goods from the Online Store, the Customer can select payment through the PayPal system. If the Customer selects payment through PayPal, they can place the order if they have an account in the PayPal system. If the Customer does not have a PayPal account, they will be offered an opportunity to create an account. In order to create an account, they must fill in the fields required for registration as well as their credit card details. When the payment has been confirmed, the Customer will be taken back to the website of the Online Store and the order will be processed.

Delivery

Goods are delivered to the EU member states. The Seller guarantees delivery of the goods purchased from the Online Store within the Republic of Estonia. Certain goods are subject to shipping restrictions in some countries. If the item has shipping restrictions, it is separately specified on the item listing and the goods which have already been added to cart cannot be dispatched to certain countries. If this is attempted, an error message is displayed to the Customer at the Online Store.

Our Transport Partners are Itella SmartPOST and DHL.

The delivery costs of the goods will be covered by the Customer and shipping rates are displayed next to the delivery methods.

When ordering goods, the Customer can select the delivery method of their choice. The available options are described under « Delivery methods».  The terms and conditions of delivery and delivery fees are displayed next to the selected delivery method upon formalizing the order.

Domestic deliveries generally reach the destination specified by the Customer within 2–3 working days after entry into force of the sales contract. Maximum shipping time is 14 business days.

Outside of Estonia, the goods are delivered depending on the selected delivery method and the delivery time is displayed after selecting the delivery method upon formalizing the order, unless agreed otherwise in advance.

For goods that are not immediately available from the warehouse, the delivery method and time will be agreed with the Customer separately.

When an order has been placed, the Customer will receive confirmation of the order including the terms and conditions of delivery and payment within 2 working days. The order will be processed after the payments have been received at the Seller’s bank account.

Use of discount coupon

The Online Store will issue discount codes at its own discretion to clients. To see / use the discount coupon, the Customer must enter it into the promotional code box on the shopping cart page and click on the promotional code button next to it. After that, the corresponding information will appear next to the cart amount.

Delivery methods

The Customer collects the goods from the store of Baltronic OÜ. The Customer will pay for the goods and services in cash or by payment card upon receiving the goods or will make a prepayment by bank transfer.

The goods are sent by SmartPost to the parcel terminal of the Customer’s preference. A prepayment by bank transfer in the full sum must be made for the goods. Size and weight restrictions apply to the goods sent by SmartPost (How to send and receive by smartpost).

Outside of Estonia, the goods will be delivered by DHL.

The Consumer’s right to withdraw from the order

After receiving the goods, the Customer may withdraw from the sales contract entered into at the Online Store within 14 days. Pursuant to the terms and conditions specified in subsection 53 (4) of the Law of Obligations Act, the Consumer may not withdraw from the contract within 14 days if the object of the contract is delivery of goods manufactured taking into account the personal needs of the consumer, e.g. optical cables which are manufactured specifically based on the dimensions provided by the Customer or in another manner or under other conditions requested by the Customer.

In order to use the 14-day right to return the goods, the Customer may not use the goods in any other way than is necessary for determining the nature, features, and functioning of the goods in the manner permitted for testing the goods in a physical store.

If the goods have been used for any other purposes than for determining the nature, features, or functionality thereof or if there are signs of use or wear and tear on the goods, the Seller may reduce the amount of the refund based on the extent of the deterioration of the value of the goods.

In order to return the goods, the Customer must submit an application for withdrawing from the purchase by using the form found here: the Consumer’s application for withdrawal; and e-mail the application to e-mail sales@fiberopcs24.eu within 14 days after receiving the goods.

The cost of returning the goods will be covered by the Customer, unless the goods are returned due to noncompliance of the returned goods with the order (e.g. incorrect or defective goods).

The Consumer must return the goods within 14 days after submitting the application or provide proof to the Seller that they have handed over the goods to the carrier for delivery to the Seller within the above mentioned period.

Having received the returned goods, the Seller will refund to the Customer all payments made by the Customer based on the contract immediately, but not later than within 14 days after the date on which the application for withdrawing from the order was received.

The Seller may refrain from refunding until the goods which constitute the object of the sales contract have been returned or until the Customer has provided proof of having returned the goods, depending on which occurs sooner.

If the Customer has explicitly selected a delivery method other than the cheapest regular delivery method offered by the Online Store, the Seller will not be required to refund to the Customer the expenses which exceed the costs related to regular delivery.

The Seller may withdraw from the sales contract and request returning of the goods by the Customer if the price of the goods specified in the Online Store is erroneously significantly lower than the market price of the goods.

The right to submit claims

The Seller will be held liable for noncompliance of the goods sold to the Customer to the terms and conditions of the contract or for any deficiencies which were present upon handing over the goods and are found within up to 2 years or within warranty period of goods after handing over of the goods to the Customer.

In the event of finding deficiencies, the Customer may contact the Seller within 2 months by sending an e-mail to sales@fiberoptics24.eu.

The Online Store will respond to the claim submitted by the Customer in writing or in a format which can be reproduced in writing within 15 days.

The Seller will not be held liable for any deficiencies which arise after delivery of the goods to the Customer or resulting from improper handling of the goods or improper storage, negligence, repairs, changes or accidents by the Customer.

If the goods purchased from the Online Store have any deficiencies which the Seller is held liable for, the Seller will repair or replace the goods which have deficiencies. If the goods cannot be repaired or replaced, the Seller will refund to the Customer all fees arising from the sales contract.

Direct marketing and processing of personal data

The Online Store only uses the Customer’s personal data (incl. name, telephone number, address, e-mail address, bank details) for processing orders and dispatching goods to the Customer.

The Seller will transfer the required Customer’s personal data to the delivery company only for the purposes of delivering the goods to the Customer.

The Online Store will only send newsletters and offers to the Customer’s e-mail address if the Customer has expressed respective interest by providing their e-mail address to the website of the Online Store and expressed their willingness to receive direct mailing messages.

The Customer may at any time opt out from receiving offers and newsletters sent by e-mail by notifying the Online Store thereof by e-mail or by following the instructions provided in an e-mail which contains offers.

Settling of disputes

In any issues that are not regulated by these Terms and Conditions of Use, the parties will proceed based on the legislation of the Republic of Estonia.

Any complaints against the Online Store should be sent to the e-mail address of the store sales@fiberoptics24.eu.

Any disputes between the Seller and the Customer concerning the Online Store will be resolved through negotiations between the parties.

If a dispute between the Customer and the Seller concerning the Online Store cannot be resolved through negotiations, the Consumer may contact the Consumer Disputes Committee. The terms and conditions of processing claims can be found here and the website can also be used for submitting the claim. The Consumer Disputes Committee is competent to resolve the disputes between the Customer and the Seller which arise from the sales contract entered into through the Online Store. The Consumer’s complaints are processed by the committee free of charge.

The Consumer may also contact the EU platform for dispute resolution here.